8:32~ *** approached the table without giving us her name initially. My friend and I ordered vodka/tonic and gin/tonic . *** did up-sell by asking if we wanted any special kind of vodka or gin but she did not recommend a brand. 8:36 ~she returned, I asked her name and she politely responded. She did not ask if we were eating, we picked up the menu to inspect condition. I’m assuming she saw us with it open so she came back to see if we wanted to order.
8:45~I ordered the potato skins.
8:52~ She came back to see if we wanted a 2nd round. We weren’t ready. 8:54~Food was delivered by a different person who left quickly without greeting us or ask if we needed anything else. It happened over my right shoulder so quickly that I didn’t even see their face. The food was undercooked.
~8:59 no one checked on us.
~9:01 we were checked on by ****, received the salt and pepper we needed. **** asked if we wanted 2nd round of drinks. **** was attentive with clearing the table and kept the cocktail napkins fresh. She also cleared any articles on the table that was not necessary (a cocktail straw, the sword from garnishing) I left table quickly to observe the ordering by **** and pour of our drinks by the male bartender at the first bar on left. Bartenders were observed over and under pouring. The glass was ½ ice, 8 count of Tangueray, splash tonic. Vodka was poured from well, 8 count. Female bartender, later found out her name was ****, under poured, 2 count, very quick, 1 to 1 ½ ounce. They received payment, register order and returning to patron. No unusual activity noted with cash payments. Serving stations had plastic drink ware with lids and straws.
Drinks had been delivered when I returned to the table. Visibly see the ice melting quickly in them.
~9:06 I requested a new vodka which she politely obliged and apologized. I observed servers working diligently in a very crowded lounge area.
~9:18 was our next check-in and we asked for sour cream
~9:22 received sour cream.
~9:28 food was ready to be cleared.
~9:31 cleared table, refreshed cocktail napkins, and details of neatening up table observed.
~9:33 the same security guard who sat us by pulling out chairs sat 3 women at the table in front of us but dismissed them quickly without any of the same courtesy my female friend and I received. They were probably in their late 40’s or early 50’s and somewhat overweight.
~10:03 ordered drinks, delivered at 10:07 and spilled at 10:09 by a patron whom leaned onto our table. ***** was found and she replaced the spilled drinks very courteously.
~10:15 checked bar service with male friend who arrived. He ordered generically and did not receive the suggestion for a top-shelf liquor. The female bartender under poured, 2 count, took cash, registered sale at 7.50. Observed male bartender interacting with patrons. He didn’t appear very friendly or smile too often. Cash transactions went straight to register. Did not observe sketchy behavior or inappropriate use of tip jars. The room around the bar area was extremely crowded.
During a restroom visit I asked two women how their evening was. One lady gave me the name of her server, *****(not sure on spelling) and she was very happy with the service received. A very intoxicated woman couldn’t give me the name of her server but she said “love it here, drinks are nice and strong.” I would have to concur.
I stayed at the bar to enjoy the atmosphere, although very smoky, and music. During the time that I danced **** the guard was observing dance floor and began picking up broken glass off the floor. He was diligent about picking up several small pieces. **** remained attentive to our table. The check was not brought until I specifically asked for it even though we had not ordered in over an hour.